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Common Questions and Answers (FAQ)

What is the Bamboo and Tikis return policy?
Bamboo and Tikis extends to each customer a quality satisfaction guarantee on every product we sell as each extraordinary piece in our collection is carefully selected using high standards for craftsmanship, quality and aesthetics. In the unlikely event that it may be necessary to return an item, please contact us immediately. We accept returns within 30 days of delivery. All return products must be in their original and resalable condition, with all original boxes and packing materials.

Can I place my order by telephone?
You can place your order by telephone weekdays from the hours Monday - Friday 8-5, Saturday - Sunday 10-5 (PST) by calling (858) 643-9030. A Bamboo and Tikis representative will contact you by phone or US Mail to confirm telephone order shipping dates and shipping surcharges.

Am I eligible for Free Shipping?
Shipping is now FREE on most products at Bamboo and Tikis.  Free Shipping is only available within the continental US.  We can ship outside of the continental US for a reasonable additional shipping charge.  Please call us at (858) 643-9030 Monday - Friday 8-5, Saturday - Sunday 10-5 (PST) for assistance.

Can you ship outside of the US?
Yes!   Please call us at (858) 643-9030 Monday - Friday 8-5, Saturday - Sunday 10-5 (PST) for shipping rates outside the US.

Processing & Handling Fee
We charge a "Processing & Handling" fee on most transactions in order to help cover our warehousing, packaging, order processing and fulfillment. This fee is calculated at Checkout based upon your order size.

Is my credit card information safe when I submit my order online?
Bamboo and Tikis believes in providing our clients a safe and secure shopping experience. We use Secure Socket Layer (SSL) encryption when collecting your credit card information on our web site. Our sophisticated encryption and authentication tools protect the security of your credit card information by rendering the information unreadable should anyone try to intercept it. Please note that we cannot warrant or guarantee the security of any information you transmit to or from our web site, and you do so at your own risk.

To help ensure others will not have access to your credit card information while on BambooandTikis.com, we recommend closing your browser window when you have finished your visit, especially if you are using a computer in a public place, or are sharing a computer with someone else.

Will my email address information be sold by Bamboo and Tikis to other companies?
Bamboo and Tikis uses its customers' personal information solely for the purposes of facilitating a relationship with our company. We keep our customers informed about new products and special promotions in our collections. It is not our policy to sell your information to other companies. Click here for our privacy policy.

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